One of the main problems with chatbots is that they sometimes invent facts. This can be extremely frustrating for users, who may not be able to get the information they need due to the chatbot's lack of accuracy. Most researchers agree that the problem is inherent to the large language models that power bots because of the way they are designed. They predict what is most appropriate to say based on the enormous amounts of data they have assimilated from the Internet, but they have no way of understanding what is real or not.
The problem with chatbots is that they don't offer meaningful solutions to the problems customers face. So where do you go from there?.